Inbound & outbound calling
Local, toll-free and eligible vanity numbers with company caller identity.
Cloud communications, built for business
Your whole company, one conversation.
Run business calls, customer messages, meetings and contact-center operations from one secure workspace — at a desk or on the move.
A quick look
Everything your team needs to stay connected
Explore each dedicated page for full product details.
Work your way
Desk phone clarity. Mobile freedom.
Employees can answer as the business from compatible IP phones, computers and mobile devices without exposing personal numbers.
For teams of every size
One system for every office and employee
Keep locations, users, numbers, devices and permissions organized in one administration experience.
Business Phone
A complete cloud phone system
Give every employee a business number, extension and consistent calling experience across IP phones, desktop, web and mobile.
Control every call
Extensions & teams
Connect employees, departments, locations, ring groups and shared lines.
Routing & schedules
Configure forwarding, business hours, holidays, overflow and emergency routes.
Visual IVR
Build multi-level menus, greetings and queues without calling support.
Voicemail & recordings
Manage authorized voicemail, transcription, notifications and call recordings.
Admin controls
Granular permissions, audit history, security and emergency-location workflows.
Contact Center
Give service teams one operational view
Bring queues, customer context, agent status, callbacks and supervisor tools into a focused workspace.
Advanced queues
Skills, priority, round-robin, longest-idle and overflow routing.
Customer callbacks
Let callers request a return call instead of waiting on hold.
Supervisor controls
Authorized listen, whisper and barge with compliance controls and audit logs.
Live operations
Monitor waiting callers, agent availability, service level and average handling time.
Omnichannel workspace
Connect supported voice, SMS, website chat and customer timelines.
Detailed reporting
Filter performance by date, user, department, location, number or queue.
Business Texting
Text customers as your business
Keep conversations organized across teams using eligible business numbers and carrier-compliant messaging workflows.
Shared inbox
Assign conversations, track New, Open, Waiting and Resolved status, and keep notes with the customer history.
Rich conversations
Support eligible SMS and MMS, templates, attachments and after-hours responses.
Team ownership
Authorized employees can claim, transfer and resolve customer threads without sharing personal numbers.
Messaging compliance
Registration, consent, opt-out handling and usage controls are part of the setup workflow.
Video Meetings
Meet securely from wherever work happens
Start or schedule meetings with browser, desktop and mobile joining for employees, partners and customers.
Schedule or start instantly
Create meeting links and connect supported calendars.
Present together
Share screens, use meeting chat and manage participants.
Host controls
Use waiting rooms, passwords and participant permissions.
Join anywhere
Connect from modern browsers, desktop apps or mobile devices.
Phones & Devices
Hardware that fits the way your team works
Provision compatible SIP desk phones or use mobile, desktop and web apps with the same business identity.
Desk & reception phones
Support compatible Grandstream, Yealink, Poly, Cisco, Snom and SIP equipment where certified.
Mobile app
Make business calls while keeping personal cellular numbers private.
Desktop & web
Turn a computer, microphone and headset into a full softphone.
Central provisioning
Assign users, monitor status, manage templates and reassign compatible devices.
Pricing
Choose the control your team needs
Three flexible levels for reliable business communications. Choose a plan and start building your account online.
Business Core
$25 / user / mo
Reliable calling and collaboration for growing teams.
- Business phone and extensions
- Business messaging
- Video meetings
- Mobile, desktop and web apps
- Standard analytics
Business Advanced
$35 / user / mo
Advanced automation for connected operations.
- Everything in Core
- Multi-level IVR and queues
- Call recording controls
- Advanced analytics
- CRM integrations
Business Complete
$55 / user / mo
Contact-center operations and premium controls.
- Everything in Advanced
- Supervisor monitoring
- Omnichannel workspace
- Conversation intelligence
- Priority support
| Capability | Core | Advanced | Complete |
|---|---|---|---|
| Cloud phone, SMS and meetings | Included | Included | Included |
| IVR and call queues | Standard | Advanced | Advanced |
| Contact center | — | Add-on | Included |
| Analytics | Standard | Advanced | Enterprise |
| Support | Business hours | 24/7 | Priority 24/7 |
Solutions
Business communications shaped around your operation
USBA1 Telecom adapts to frontline teams, professional services, distributed offices and high-volume customer operations.
Small Business
Professional numbers, extensions and routing without a telecom staff.
Enterprise
Granular permissions, locations and analytics for complex teams.
Healthcare
Reliable routing and authorized communication workflows.
Retail
Connect stores, customer service and distributed teams.
Restaurants
Route reservations, events and customer questions efficiently.
Legal
Professional call handling and controlled recording access.
Financial Services
Clear permissions, auditing and multi-office communications.
Real Estate
Keep agents reachable through a consistent business identity.
Education
Connect administration, departments and support teams.
Government
Structured departments, call flows and administrative controls.
Hospitality
Coordinate reservations, front desks and guest services.
Construction
Connect office staff, crews and mobile project leaders.
Transportation
Coordinate dispatch, operations and customer communications.
Customer Service
Manage queues, callbacks, supervisors and service levels.
Sales Teams
Connect business calling, customer messages and CRM context.
Integrations
Connect conversations with the tools your teams use
Bring authorized communications activity and customer context into connected business workflows.
Microsoft 365 & Teams
Coordinate calendars, identity and collaboration workflows.
Google Workspace
Connect calendars, contacts and employee productivity tools.
Salesforce & HubSpot
Bring customer records and communication context together.
Zendesk & ServiceNow
Connect service interactions with support workflows.
APIs & webhooks
Use scoped permissions, event delivery, logs and test environments.
Security controls
Apply role-based permissions, authentication and audit history.
Resources
Plan, launch and manage with confidence
Practical guidance for phone-system administrators and employees.
Getting started
Choose numbers, add users, create extensions and define company hours.
IVR setup
Build greetings, menus, departments, queues and after-hours routes.
Device setup
Prepare compatible desk phones, headsets and applications.
Number transfer
Understand information required, review, approval and completion stages.
Can we keep our existing business numbers?
Yes. A guided transfer center collects carrier and authorization details, then shows progress through completion.
Can each location have different rules?
Yes. Locations can have independent numbers, hours, emergency addresses, queues, IVR flows, devices and administrators.
Can employees use personal phones without exposing personal numbers?
Yes. Mobile and desktop apps can present the company identity for supported business communications.
Support & Status
Help for every stage of your setup
Find setup guidance, troubleshooting paths and a clear view of platform health.
Support center
Guides for administrators, mobile and desktop apps, devices, IVR, number transfers and billing.
Service status
Phone services, calling, messaging, apps, voicemail, meetings, admin portal and APIs are Operational in this preview.
Talk with our team
Plan your business communications system.
Tell us what you need. We’ll prepare a portable request summary you can send to your sales contact.
- Numbers and locations
- Employees and devices
- Calling, texting and meetings
- Contact-center requirements